Return & Exchange Policy
At Collectum Solutions, we strive to ensure that every product and service you receive meets the highest standards of quality and performance. If the item you receive is defective, damaged, or does not conform to the agreed specifications, you may request a return or exchange under the following terms.
All return or exchange requests must be submitted within 7 days of the delivery date. To initiate a request, please contact our support team by email at info@collsol.com or via phone/WhatsApp at 0336‑1077352, quoting your order number and a brief description of the issue.
Once your request is approved, we will issue you a Return Merchandise Authorization (RMA) and detailed instructions for returning the item. Please send the product back using a traceable delivery service; you are responsible for return shipping costs unless the return is due to our error (for example, an incorrect shipment or a manufacturing defect).
After we receive and inspect the returned item, you may choose to:
- Exchange it for a replacement product of equal value, shipped to you at no additional cost; or
- Receive a refund to your original payment method, deducting any applicable shipping or handling fees.
Refunds are processed within 5–7 business days of receiving and approving your return. Replacement items will be dispatched within 3–5 business days following approval.
Important:
- Items must be returned in their original condition, including all packaging, accessories, and documentation.
- Customized or personalized products cannot be returned unless they are defective.
- Software subscriptions and digital services are non‑returnable; however, we will work with you to resolve any technical issues.
If you have any questions or require assistance with your return or exchange, please reach out to us at info@collsol.com or 0336‑1077352. Your satisfaction is our priority, and we are here to help every step of the way.
